Disclosure based on the Specified Commercial Transactions Act
| Store name | HINNA Cottage Online Store |
|---|---|
| Seller Name | Field Design Inc. |
| Sales Manager Name | Nana Hirabayashi |
| location | 104-0061 4F Aios Ginza, 8-17-5 Ginza, Chuo-ku, Tokyo |
| telephone number | 03-6264-7379 |
| email address | hinnacottage@field-d.com |
| Homepage URL | https://hinnacottage.online/ |
About product sales
Product delivery time
We usually ship within one week after receiving your payment.
However, there may be delays if the item is out of stock or during busy periods.
The delivery method will be via delivery process (major shipping companies or post office).
If your order includes a "pre-order item",
Shipping arrangements will be made based on the "last item in stock."
If you would like to have your pre-ordered items and ready-to-ship items shipped separately,
Please place separate orders for each item.
Please check the delivery date of each pre-ordered item on the product page. Please note that during busy periods, delivery may take longer than usual. We will contact you if there is a delay in delivery.
Handling of defective products
In the unlikely event that you receive a defective product or an incorrectly shipped product, we will promptly replace it free of charge.
After receiving the product, please contact us via the inquiry form or email to hinnacottage@field-d.com within 3 days.
Our staff will contact you shortly.
◆In the case of defective products, we generally ask that you exchange the product.
However, we cannot accept products that have been used or are missing accessories such as tags, etc., other than initial defects.
Please be sure to check the product before use.
Returns Policy
◆We cannot accept returns in the following cases.
・Items that have been worn (tried on)
・Products with the product labels and tags removed at the time of delivery
- Products that have lost the original product labels, tags, bags, or accessories
・Products that have been scratched or damaged while in the customer's possession
・Products that have been processed, remodeled, cleaned (washed), etc. by the customer
・Returns due to customer reasons (wrong size, different image, etc.)
・If the item is returned without prior notice
If you do not contact us within 3 days after receiving the product
- Products that have perfume, makeup, or other odors on them
・Outlet sales products
◆We cannot accept returns for the following reasons.
・Wrinkles and odor
・Frayed threads (If the frayed threads on the product do not cause holes when pulled, there is no problem with the product itself. We ask that you simply cut off the frayed threads with scissors and continue using the product as is.)
◆In the case of defective products, we generally ask that you exchange the product.
◆The handling of refunds, shipping fees, and other charges associated with returns will vary depending on the case.
◆Returns due to customer's convenience
◆ Regarding refusal to receive deliveries, incomplete addresses, and long-term absences
*If your package is out of storage due to an unknown address or a long absence, it will be returned to us. Please note that you will be responsible for the re-shipping fee in this case. Please note that we do not accept refunds for refusal to receive the package under any circumstances.
·non refundable
・Actual cost of round-trip shipping and re-shipping
*Please contact us for other cases.
*Please fold and return the item in the same condition as when you received it.
*Please also refer to "Returns and Exchanges".
<Return address>
104-0061
4F Aios Ginza, 8-17-5 Ginza, Chuo-ku, Tokyo
Field Design Co., Ltd. HINNA cottage ONLINE STORE Returns and Exchanges Department *Please contact us before returning the product. hinnacottage@field-d.com
Payment method and timing
We accept the following payment methods:
For more information, please see our Shipping and Payment page.
・Credit card, bank account transfer, convenience store payment
・PayPal
・Amazon Pay
Required fees other than the product price
・Consumption tax (10%)
・Shipping costs (For details, please see the page on shipping costs and payment methods.)
Application expiration date
If we do not receive your payment within 5 days of the order date, your order will be cancelled.