Shipping and Delivery
[Delivery company] Japan Post, Ecohai, Sagawa Express, Yamato Transport *Delivery company cannot be specified.
[Shipping fee] Nationwide flat rate of 690 yen
[Note] Shipping is free for purchases of 15,000 yen (tax included) or more per delivery address (per order, per cart).
*This is the price for products that do not include shipping charges and for which shipping charges are not set individually.
*Delivery dates and expedited delivery cannot be specified.
*The shipping method will be notified in the shipping email.
*If you have any questions, please contact us at hinnacottage@field-d.com.
*If the storage period has expired due to an unknown address or a long absence, the package will be returned to our store. In that case, please note that the return shipping fee and re-shipping fee will be borne by the customer. (If the product is returned due to refusal to accept it, please note that we will charge you the administrative fee, round-trip shipping fee, and actual cost of packaging materials.)
Handling of defective products
In the unlikely event that you receive a defective product or an incorrectly shipped product, we will promptly replace it free of charge.
Please contact us via the inquiry form or email to hinnacottage@field-d.com within 3 days of receiving the product.
Our staff will contact you shortly.
◆In the case of defective products, we generally ask that you exchange the product.
However, we cannot accept products that have been used or are missing accessories such as tags, etc., unless they are defective, so please be sure to check the product before use.
Returns Policy
◆We cannot accept returns in the following cases under any circumstances.
・Items that have been worn (tried on)
If you do not contact us within 3 days after receiving the product
- Products that have been received more than 3 days ago
・Products with the product labels and tags removed at the time of delivery
- Products that have lost the original product labels, tags, bags, or accessories
- Products that have perfume, makeup, or other odors on them
・Products that have been processed, remodeled, cleaned (washed), etc. by the customer
・Returns due to customer reasons ( different image, wrong size, etc. )
・If the item is returned without prior notice
・Arrival at our store after the specified period has passed
・Outlet and sale items
◆We cannot accept returns for the following reasons.
・Wrinkles and odor
・Frayed threads (If the frayed threads on the product do not cause holes when pulled, there is no problem with the product itself. We ask that you simply cut off the frayed threads with scissors and continue using the product as is.)
◆If the product is defective, we ask that you exchange it.
◆Handling of refunds, shipping charges, fees, etc. associated with returns will vary depending on the case.
◆Returns due to customer convenience are not accepted.
◆ Regarding refusal to receive deliveries, incomplete addresses, and long-term absences
*If your package is out of storage due to an unknown address or a long absence, it will be returned to us. Please note that you will be responsible for the re-shipping fee in this case. Please note that we do not accept refunds for refusal to receive the package under any circumstances.
·non refundable
・Actual cost of round-trip shipping and re-shipping
*Please contact us for other cases.
*Please fold and return the item in the same condition as when you received it.
<Return address>
104-0061
4F Aios Ginza, 8-17-5 Ginza, Chuo-ku, Tokyo
Field Design Co., Ltd. HINNA cottage ONLINE STORE Returns and Exchanges Department *Please be sure to contact us by email before returning the product. hinnacottage@field-d.com